At Divine Muzik , we strive to provide you with high-quality products that meet your expectations. If, however, you receive a defective product, we apologize for any inconvenience caused and are committed to resolving the issue promptly.
Defective Products:
If the goods you receive are defective or damaged, please contact our Customer Service team within 3 days of receiving your order. You can reach us directly on our contact page or by emailing us at itsdivinemuzik@gmail.com. To expedite the process, please provide your order number and clear images with a detailed description of the defect.
Refund or Replacement:
Upon verification of the defect, we offer the following options:
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Refund: We will process a full refund for the defective product(s).
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Replacement: If you prefer, we can send you a replacement item at no additional cost.
Return Process:
In case a return is required, we will provide you with the return shipping address. Please package the defective item securely, include a copy of your purchase invoice with your shipment. Once we receive the returned item, we will process your refund or ship out a replacement, as per your preference.
Contact Us:
If you have any questions or concerns about our refund and return policy, please don't hesitate to contact our Customer Service team. We appreciate your understanding and the opportunity to make it right.
Thank you for choosing Divine Muzik.
